We believe social media community management works best when you don’t manage anything.
We like to think of our social media community management agency as a way to control chaos. It’s our job first and foremost to get the right people into the community. Then, it’s our job to encourage chaos to happen so that a social media community can market and brand products.
Here’s a story about the Markitors approach to social media community management:
Faces In The Mirror is an independent movie that’s been categorized by Reader’s Digest as “The Movie That Sings.” The movie is a psychedelic drama that’s about a young man who returns home to bury his father. The story is propelled by a soundtrack that features artists like Boyd Tinsley, Dave Matthews Band, Shawn Smith, Maktub, and more.
The Faces In The Mirror social media community consists of music fans, Dave Matthews Band fans, indie movie fanatics, and Narnia. Our social media community management agency decided early on to see what kind of creative ideas could come from this eclectic group of people. We’re glad we took this managerial approach.
The Faces In The Mirror social media community decided to launch it’s own marketing initiative to market the premiere of the movie. Days before the premiere, the community raided Target stores all over the nation to rearrange tissue boxes with letters to spell “Faces In The Mirror.” “Faces Across America” was originally thought of by @jrdmb23. As the social media community management agency, Markitors supported this viral social campaign by sharing our favorite photos to encourage the activity.
As the day progressed, the campaign spread beyond tissue boxes. Community members took to crosswalks, whiteboards, and yes, mirrors to spell out the name of the movie and the premiere date.
“Faces Across America” is an example of how powerful a community can be given the right social media community management approach. For more information on how Markitors can develop, manage and cultivate a social media community for your company, please contact us.