5 Social Media Mistakes Executives Make (And How To Avoid Them)

Executives are prone to making social media mistakes because of a lack of understanding.

Social Media Mistakes Executives MakeThis post lists out 5 social media mistakes executives commonly and make, with action items on how to avoid making these mistakes.

Lack of A Strategy

Too many executives have created a Twitter account without a social media strategy. Social media is not a website. You can’t set it and forget it. Instead, when executives create their social media profiles, there should be a plan in place that will produce a variety of content to engage followers.

Action item: Develop a social media strategy before you create a Twitter profile, Pinterest account, or Facebook page. The social media strategy should include:

  • Tone and Voice of the executive
  • Digital outreach plan of attack
  • Content schedule
  • Concepts for connecting with customers
  • Tracking your digital success: Key Metrics | Competitors


Executives have a natural tendency to broadcast sales messages on social media. While pitching products can be expected of an executive who promotes their business or themselves online, there has to be a healthy variety of messages to keep your following engaged.

Action item: Make sure that only about 10% of all your outgoing messages are “sales focused.” This will keep your following more engaged, because no one likes to be sold to all the time.

One Way Communication

Social media offers an incredible opportunity to get close to your customers. But, a lot of executives continue to use social media as a one way street. The executives that do use social media as a two way street have more loyal customers and enjoy innovative ideas from their community.

Action itemCheck out Arizona Diamondback President Derrick Hall’s monthly chat that he holds with fans. Then, take a look at how Boyd Tinsley of Dave Matthews Band uses Twitter. These are two excellent examples of executives who use social media well.

Consistent Personal Branding

People research executives online before they decide to do business with them. The social media mistakes executives make is not having a consistent brand across their social media channels. If business owners filled out their Linkedin profile completely and developed a consistent bio for Facebook, Twitter and Linkedin, they’d improve their personal and company brand.

Action item: Develop a consistent bio that fits into 160 characters. Use the bio for every social media account. Fill out each profile completely with links back to your website, or whatever you’d like to promote. Use the same headshot across all platforms. Make sure things are consistent.

Overestimating The ROI

Another social media mistake executives commonly make is thinking that social media will bring immediate results. In fact, the impact social media has on sales is pretty minimal in most cases. The better reason for being on social media is for branding purposes. Social media has the ability to shape the perception people have about the organization.

Action item: Do a gut check as to why you want to use social media. The fact is, people are curious about the people who make up the company they support. If your motivation to be on social media is to increase the transparency of your company by being visible, then we’d say that’s a good reason to get started.

Markitors is spelled with an “i/o” for input output. We’re an analytical digital marketing agency in Phoenix that blends marketing and auditing to help executives improve their online presence. Contact us to see how Markitors can help create an executive branding strategy for your organization.

Movie Trailer Marketing

How do you create a movie trailer marketing strategy to organically market an indie film?

Movie Trailer Marketing

Markitors movie trailer marketing approach:

Faces In The Mirror is an indie film that looked to Markitors to do some movie trailer marketing. With less than a month until the movie premiered, Markitors identified the following objectives to best leverage the trailer:

  • Establish the movie trailer as the “anchor” so other videos from the film could be more easily marketed
  • Optimize the movie trailer for Youtube and Google search terms so fans could immediately engage with the film
  • Strategically distribute and embed the movie trailer on movie and music blogs to reach a larger audience

With these marketing objectives in mind, Markitors gathered more than 25,000 Youtube views for the trailer and got the video to the #1 search spot on Youtube. The film also was one of the most popular Indie films on iTunes for the first two weekends after it’s online release.

Here is the trailer:

From Our Client:

Our goal was to get people to experience this film. The trailer was a crucial element to beginning that experience, which is why it was so important to market the trailer before the premiere. In a month we went from 0 to 20,000 views to quickly get the word out about the film.

Markitors is spelled with an “i/o” for input output. We’re an analytical digital marketing agency in Phoenix that blends marketing and auditing to help B2C companies improve their online presence. Contact us to see how Markitors can help create a movie trailer marketing strategy for your organization.

Employer Branding Strategy

How do you turn three words into an employer branding strategy in the staffing industry?

Employer Branding Strategy

Markitors employer branding strategy approach:

Job Brokers Inc. originally approached Markitors with a dream and a concept. It was our job to take their trademarked tagline – “What’s Your Why?” – and create an employer brand that would be unlike anything else in the staffing industry. To create the blueprint of how this brand would evolve into a leader in the staffing industry, Markitors did the following:

  • Conducted a comprehensive evaluation of ten competitors and their employment brand
  • Researched relevant insights on the staffing industry, job seekers and the target audience
  • Identified opportunities to create a new category in the staffing industry
  • Developed the foundation for the new brand according to the opportunities that existed in the industry
  • Created ownable points of difference to get to the core of the brand

From the above, Markitors did the following for the brand identity:

  • Wrote the brand positioning statement
  • Created the brand name
  • Designed the logo, business cards, letterhead and powerpoint slides
  • Designed the website and social media assets

From Our Client:

Markitors gives you the best bang for your buck without having to go to one of the bigger agencies in town.

Markitors is spelled with an “i/o” for input output. We’re an analytical digital marketing agency in Phoenix that blends marketing and auditing to help B2C companies improve their online presence. Contact us to see how Markitors can help create an employer branding strategy for your organization.

Employment Branding Strategy

Half of the American workforce dislikes what they do for a living. What’s an employment branding strategy that addresses this statistic?

Employment Branding Strategy

Markitors employment branding strategy approach:

To get the attention of the 75 million Americans who hate their job, we had to do something different. Something BIG. And when you think BIG, what do you think of?

Well, we thought of an RV. Then we thought we’d take this RV around America to interview people who enjoyed what they did for a living. 16,000 miles, 38 states and more than 300 interviews later, we created the Pursue the Passion brand.

Pursue the Passion accomplished the following:

  • More than 300 interviews with people who are passionate about their work
  • 50+ national and local press appearances
  • 100+ keynote speeches from Alaska to Miami Beach
  • The creation of an online career education resource in www.pursuethepassion.com
  • Best selling book on Amazon

Here’s a PPT describing our Pursue The Passion journey in more detail:

Markitors is spelled with an “i/o” for input output. We’re an analytical digital marketing agency in Phoenix that blends marketing and auditing to help B2C companies improve their online presence. Contact us to see how Markitors can help create a recruitment social media strategy for your organization.

Social Media Campaign Strategy

How do you develop a social media campaign strategy for a green marketing initiative?

Social Media Campaign Strategy

Markitors approach to developing a social media campaign strategy:

The goal of the Million Mile Mission is to build a future that sucks less (gas). As gas prices approached $5 per gallon, the Million Mile Mission felt that there’s never been a better time to “go fuel free.” Whether’s it’s riding a bike to work, going for a run or driving an electric vehicle, the campaign challenged people to log a million fuel free miles.

Markitors created the social media campaign strategy behind the “Million Mile Mission.” The annual challenge focused on recreational athletes and electric car enthusiasts. The challenage also included a cross country bike ride to kick off the campaign.

Here’s a few of the highlights from the social media campaign strategy from the 60 day, cross country bike ride that kicked off the Million Mile Mission:

  • Photos and multimedia content of sponsor products at US landmarks
  • Co-branded logo placement on online and offline tour assets
  • Strategic tour stops that are conducive to social media exposure
  • One unique social media campaign strategy

Here are some photos that describe the marketing language and target market of the Million Mile Mission:

Social Media Campaign Strategy - Markitors

Cyclists and bike enthusiasts were encouraged to ride their bike and register their miles on the Million Mile Mission website. Cyclists who registered a certain amount of miles were rewarded with real and virtual prizes. This gamification element to the campaign added extra fuel to participant’s motivations.

Social Media Campaign Strategy - Bikers

Partnerships were established with green vehicle companies that would enable the cross country campaign to take place. This included an electric car company and a company that install vehicle charging stations.

Social Media Campaign Strategy - Electric Car

Although the wheels haven’t started turning yet for the Million Mile Mission, you can learn more at http://gofuelfree.com.

Social Media Lab

We designed an interactive social media lab for for 15,000 conference attendees.

Social Media Lab

Markitors approach:

The SHRM Annual Conference had run smoothly and attracted top notch speakers for 63 years. But this year, SHRM introduced an attendee experience that’s never seen before: a Social Media Lab.

Markitors was hired as an interactive design company to collaborate on the social media lab. Our interactive experiences in the lab increased attendee engagement, generated activity through online social channels and added a wow factor for attendees.

Markitors provided creative theme and attendee experience consultation in the following areas:

  • Structure
  • Production Timeline
  • Staffing Plan, including paperwork with release forms, guidelines and speaker submissions
  • Social Media Display During Event
  • Sponsorship Activation

Here is what some attendees tweeted about the lab at the SHRM Annual Conference:

Smart Bar

The lab included three “Smart Bars” that were staffed with social media consultants. These consultants were social media experts within the Human Resources industry. At any time during the conference, attendees could walk into the lab and get one on one advice. Each Smart Bar featured iPads that allowed attendees to display their company’s social media presence with the expert. This real-time, interactive advice was extremely valuable to attendees.


Sponsorship activations was one of the main components of our consultation. We identified areas throughout the lab where brands would receive sponsorship benefits. These sponsor elements consisted of charging stations, lounge areas, speaking stage, Smart Bars, and more.

Annual SHRM Conference HIVE

An interactive media wall displayed tweets with the conference hashtags. This interactive wall encouraged attendees to tweet at the lab.

Social Media Lab - SHRM HIVE

All the social media experts in the lab were NOT vendors. They were independently selected so that attendees would receive non-biased advice.

64th Annual SHRM HIVE

The Social Media Lab was even covered by NBC!

Social Media Lab - SHRM HIVE

Please contact us to learn about how a social media lab can be beneficial to your conference attendees.

Non Profit Social Media Strategy | Vet Tix

This past weekend we had the pleasure of working on a non profit social media strategy for Vet Tix, a non profit that gives FREE tickets to all veterans and members of their families.

If you’ve heard of Startup Weekend, then you’ll love the concept that Sean Tierney created: Pick a non profit who is doing well but needs some online help. Spend a weekend working on the website, design, a non profit social media strategy – or whatever they need help with to get them to the next level.

The non profit that Sean chose was Vet Tix, a non profit who has three veterans devoted to giving away free tickets to other veterans. These three guys all have full time jobs and work on Vet Tix part time. Despite not being able to focus on Vet Tix full time, they’ve given away 555,000 tickets since 2008 with a face value of over $20,500,000. They’re on track to give away 500,000 tickets in 2013. We wanted to help get them there.

We spent the weekend creating a non profit social media strategy, and thought it’d be worthwhile to share some of our findings for your non profit. Here were our goals for the weekend.

  • Create a non profit social media strategy that Vet Tix could use as a playbook after the weekend.
  • Edit user generated stories and reformat them for social media sharing.
  • Identify their most popular content and make content recommendations based on their popularity
  • Create ticket campaigns
  • Produce action items for the social media build.

From our initial social media audit, we were able to identify a variety of things that would make social media more useful. We’ve listed these items below, and hope that you can ask these questions to your marketing team as well.

What are we really selling?

We ask this question to help identify the communication strategy. What’s the tone and voice? Who are we talking to? Where are we talking to them? How often? With Vet Tix, a lot of their social media communication was going towards veterans in need of tickets. But, the content we determined Vet Tix was really selling to the general public is “Veteran Stories.” Don’t believe us? Check out Vet Tix’s “Hero’s Wish.” We determined that these were the stories to share on social media, while ticket communications should go through their backend email system.

Social Media Content Rewrite

Stories have so many elements that can be communicated through social media. With Vet Tix, their stories are moving. There’s not a whole lot of things more touching than hearing about a story of a military family reuniting and being able to go to their first football game together. So, we suggested the following when posting to Facebook:

  • On Facebook, upload a photo FIRST. Then, take your revised story and paste. Tag any physical locations mentioned in the story.
  • In the last paragraph of the story, ask for a donation to make the wish come true. Or, ask them to share. They will.
  • Post as a status update. Then, to expand the amount of text and increase the photo visibility, “HIGHLIGHT” the update.

Here’s the before and after photo of the same story, marketed differently:

Non Profit Social Media Strategy

Auditing Your Top Content

Between Facebook Insights and Google Analytics, you should be able to find your most popular social media content. When we audited the Vet Tix Facebook page, we found the following:

  • 15 of the top 15 posts from the previous year were photos.
  • 22 of the top 25 posts from the previous year were photos.
  • Conclusion: Post more photos that tell the stories of Vet Tix Members.
  • Non Profit Social Media Strategy Campaign Ideas

    Here we examined what the major problems were, and came up with a few campaign ideas to address those problems.

    • Problem: Need more up to date member information. Solution: Veterans sign up or update their information to receive free tickets for their favorite team. Members who refer three veterans are entered into a sweepstakes to win a top secret prize (aka a trip to the Super Bowl)
    • Problem: Creating a positive first impression. Solution: Run a campaign for first time users. New veterans who sign up and are verified get tickets to the game in their area. No competition. Tickets are guaranteed.
    • Problem: How to make Vet Tix relevant on Memorial Day, Fourth of July, Veteran’s Day, and 9/11. Solution: Leverage celebrity relationships to engage social media savvy veterans with entertaining and unique video content.
    • Social Media Account Redesign

      Here, we identified the weak spots and analyzed how to make them stronger.

    • Change social media icon to be something you recognize across all social media platforms.
    • iFrame in important pages on the website, like Contribution and Event pages.
    • Changing copy around to better communicate what Vet Tix is all about.
    • Those were some of the general areas we covered with our non profit social media strategy over the weekend. And, it’s great to see Vet Tix already implementing them online. Check them out on Facebook, Twitter and on their website. If you’d like a copy of the non profit social media strategy that we created, contact us. We’ll hook you up with a copy.

      Markitors is an analytical digital marketing agency in Phoenix that helps B2C brands grow their online and social media presence.

Social Media Giveaway

How do you use a social media giveaway as a part of an online indie movie marketing strategy?

Social Media Giveaway

Markitors social media giveaway approach:

Faces In The Mirror is a film that naturally lends itself to a social media giveaway. With the national movie premiere taking place in late August, Markitors launched a social media giveaway that encouraged fans to submit a photo of their “face in the mirror” for a chance to win tickets to the premiere with Boyd Tinsley from the Dave Matthews Band.

An independent panel of judges selected ten finalists from thousands of photo submissions. The Faces In The Mirror Facebook community then voted for the winning photo. The photo with the most likes and unique comments would send the finalist and friend to Seattle for the premiere. The winner would also go to the Gorge for a three day Dave Matthews Band show. The runner ups would receive a Faces In The Mirror movie poster signed by members of the Dave Matthews Band.

The Faces In The Mirror social media giveaway resulted in the following:

  • One social interaction (a comment, like, or share) every 10 seconds during the final day of the contest
  • Photos received more than 500,000 organic impressions on social media sites like Facebook
  • Organically increased Facebook “LIKES” by 50% over the course of the campaign
  • Increased brand recall of Faces In The Mirror
  • Successfully launched an online premiere with Faces In The Mirror entrants in late August

Here are the ten photos from the social media giveaway that were selected as finalists. The first one was the winner.

Social Media Giveaway - Winning Entry

Social Media Giveaway - Online Movie Marketing

Social Media Giveaway - Markitors

Social Media Giveaway

Social Media Giveaway

Social Media Giveaway

Social Media Giveaway

Social Media Giveaway

Social Media Giveaway

Social Media Giveaway

For a look at all the faces in the mirror entries, visit the Faces In The Mirror Facebook page. For social media giveaway ideas for your company, please contact us.

Nonprofit Social Media Strategy

How do you develop a nonprofit social media strategy to raise money through donations?

Nonprofit Social Media Strategy

Markitors approach to developing a nonprofit social media strategy:

The OM Foundation set off to raise $1 million to help children with disabilities live a life without limits. OM’s founder, Bonner Paddock had successfully raised funds in 2008 when he became the first to climb Mount Kilimanjaro with cerebral palsy. Now, he was setting out to become the first person to complete IRONMAN Kona with cerebral palsy in order to raise funds for the foundation. He needed a nonprofit social media strategy to help him cross the finish line.

Markitors was tasked with maximizing the exposure Bonner’s quest would receive online so that OM’s $1 million goal would be met. Markitors created the nonprofit social media strategy and executed the strategy to allow Bonner to train for this historic attempt.

The goal of the strategy was to show fans that they could live a life without limits. To drive home this message, posts, advertisements and campaigns consisted of the following:

  • Daily updates of Bonner’s training progress with photos documenting the journey
  • Multimedia updates showing how the foundation spends donations.
  • Optimization of donation buttons to make it easy for fans to contribute
  • Advertising campaigns with custom landing pages to raise awareness of Bonner’s attempt

Here were some of the highlights that resulted from the nonprofit social media strategy and Bonner’s completion of IRONMAN Kona:

  • Raised more than $500,000 for the OM Foundation
  • Allowed fans to feel like they were with Bonner as he trained for Ironman
  • Used video content as advertisements to increase Facebook “LIKES”
  • With the OM Foundation receiving $1 for every new Facebook “LIKE,” we doubled Facebook LIKES in 6 months

By creating and executing this nonprofit social media strategy, OM Foundation was able to spread their “Life Without Limits” message in a unique way while raising funds for their foundation. We encourage you to like OM Foundation on Facebook and visit the foundation’s website to contribute to Bonner’s cause.

Markitors is spelled with an “i/o” for input output. We’re an analytical digital marketing agency in Phoenix that blends marketing and auditing to help nonprofits improve their online presence. Contact us for an assessment of your nonprofit social media strategy.

Retail Social Media Strategy

How do you develop a retail social media strategy to sell t-shirts online and in local stores?

Retail Social Media Strategy

Markitors approach to developing a retail social media strategy:

Sportiqe Apparel delivers some of the most innovative casual sportswear designs in the licensed apparel industry. Markitors was tasked with creating a retail social media strategy of how Sportiqe could replicate their offline success in a digital world. In order to deliver a cutting edge strategy that would be “uniqe” to “Sportiqe,” Markitors did the following:

  • A comprehensive evaluation of the competition and their retail social media strategy
  • A look at how Sportiqe matched up to their competition
  • Created the theme and voice of the Sportiqe retail social media strategy
  • Identified the social media platforms that would be beneficial for retail
  • Created a weekly content schedule with ten creative ideas that are uniqe to Sportiqe
  • Identified key metrics to track the digital success

By creating this retail social media strategy, Markitors has helped Sportiqe start to replicate their offline success. The strategy varies by platform and helps guide the brand’s marketing initiatives. For example, when a celebrity is spotted wearing something from Sportiqe, that photo is added to the Pinterest pinboard. Foursquare tips are left at the retail outlets where Sportiqe is carried to alert consumers of the available apparel. Instagram, Facebook, Twitter and other social media platforms also play a vital role in the Sportiqe retail social media strategy.

Most importantly, the strategy helps customers feel as good online about the brand as they do in Sportiqe’s comfy t-shirts. We invite you to like Sportiqe on Facebook, follow them on Twitter, pin them on Pinterest, love them on Instagram, and check in on Foursquare to learn more.

Markitors is spelled with an “i/o” for input output. We’re an analytical digital marketing agency in Phoenix that blends marketing and auditing to help B2C companies improve their online presence. Contact us to see how Markitors can help create a retail social media strategy for your organization.

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